About the job
The Customer Account Manager job at InDebted is all about transforming debt recovery and enhancing customer experiences. This position plays a vital role in engaging with customers empathetically, negotiating repayment solutions, and ensuring a positive experience. The team thrives on collaboration and innovation, working together to create a more human approach to debt resolution.
You'll be responsible for
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Engaging with customers
Utilising excellent verbal and written communication skills to engage with customers who have outstanding debts, negotiating sustainable repayment plans and settlement agreements.🌟
Providing customer service
Delivering an excellent customer service experience while assisting customers with the resolution of their debt.🔍
Analysing customer concerns
Analysing and acknowledging all customer concerns, clarifying issues, and recommending the best solutions for customers.Key criteria
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Verbal and written communication skills
Experience engaging customers empathetically to negotiate repayment solutions.View
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Collections experience
Minimum of 2 years in Australian collections and customer service.View
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Negotiation skills
Proven ability to negotiate optimal repayment plans with customers.View
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