Customer Banking Specialist - Mount Pleasant
About the job
As a Customer Banking Specialist at CommBank, you will be the public face of our Retail Banking Services team, delivering a seamless banking experience to over 10 million customers. This job is all about making a real impact in people's lives, whether they are opening their first account or planning for retirement. The team thrives on collaboration and is dedicated to supporting each other while positively impacting our customers' lives.
You'll be responsible for
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Engaging with customers
Having in-depth conversations with every customer about how we can support their overall banking needs including Home Loans, Business Banking & Financial Advice.📞
Supporting customer inquiries
Supporting customers with enquiries, maintenance on accounts and processing applications for credit products.💰
Conducting financial health checks
Completing Financial Health Checks to assess customers’ financial needs and identify any changes.Key criteria
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Customer service experience in financial services
Demonstrated experience delivering exceptional customer service in financial settings.View
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Excellent communication skills
Ability to articulate financial terms clearly to customers.View
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Problem-solving abilities
Proven capability to find solutions and address customer needs effectively.View
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