Customer Banking Specialist Relief - Moora (32.5 hr/wk)
About the job
The Customer Banking Specialist position at the Moora Branch Hub is an exciting opportunity to join a dynamic team dedicated to delivering exceptional service to over 10 million personal and small business customers. This job involves assisting customers with their banking needs through both face-to-face and phone-based channels, ensuring a seamless banking experience. The team thrives on collaboration, continuous training, and a passion for customer service.
You'll be responsible for
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Assisting customers
Assist customers with general banking transactions, answering questions and queries.❤️
Building connections
Build a personal connection with customers through meaningful conversations face to face and through our direct channels.📊
Completing financial health checks
Complete Financial Health Checks to assess customers’ financial needs.Key criteria
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Customer service passion
Demonstrated passion for delivering outstanding customer service in every interaction.View
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Effective communication skills
Proven ability to engage in meaningful conversations and ask challenging questions.View
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Problem-solving mindset
Experience in identifying solutions and addressing customer needs effectively.View
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