Customer Care Advisor
About the job
As an Advisor – Customer Delivery, you will play a crucial role in creating exceptional customer experiences by resolving complex issues and providing expert support across the Perth metropolitan region. Your contributions will directly impact positive outcomes for customers and the community, making a real difference in their lives. The team values collaboration, proactive problem-solving, and a commitment to outstanding service, creating a supportive and dynamic work environment.
You'll be responsible for
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Addressing customer concerns
Resolving customer and community concerns related to water, wastewater, and drainage services, ensuring satisfaction and trust.🤝
Collaborating with teams
Working closely with internal teams and external partners to investigate and resolve issues quickly and effectively, enhancing service delivery.📅
Managing workload independently
Prioritising tasks and ensuring timely resolutions, demonstrating accountability and commitment to outstanding service.Key criteria
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Customer service experience
Demonstrated experience handling escalated customer inquiries and complaints.View
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Ability to manage priorities
Proven ability to juggle multiple tasks in fast-paced environments.View
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Stakeholder engagement skills
Experience fostering strong connections with internal and external partners.View
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