Blackwoods2 followers28 jobs

Customer Care Consultant - Mackay, QLD

JuniorMid levelFull-timeOfficeMackay QLD, AustraliaSalesCustomer servicePosted 1 week agoVerified 1 week ago
Pending fitX of Y criteria met

About the job

As a Customer Care Consultant, you will be the face of the business, providing exceptional support to customers across Australia through the call centre. Your contributions will not only enhance the customer experience but also drive sales and uphold the Customer Promise. The team thrives on collaboration and is dedicated to making a positive impact together.

You'll be responsible for

📞

Managing enquiries

Managing sales, service, and backorder enquiries, aiming for first-call resolution.
🤝

Building relationships

Building strong relationships with customers, Account Managers, and internal teams.
🔧

Improving processes

Seeking ways to improve processes and create efficiencies.

Key criteria

📞

Customer service experience

Proven experience in customer service or call centre environments.

View

💻

Computer literacy

Experience with Windows and telephony systems for efficient service delivery.

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🤝

Strong communication skills

Demonstrated ability to build relationships and solve problems effectively.

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Meet the team

Think you're a good fit?See what the hiring team are looking for

About the company

View your fit

4 criteria for this job
Customer service experience
Proven experience in customer service or call centre environments.

View

Computer literacy
Experience with Windows and telephony systems for efficient service delivery.

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Strong communication skills
Demonstrated ability to build relationships and solve problems effectively.

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Commercial acumen
Experience analysing customer issues to identify sales opportunities.

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