Bizcover1 follower8 jobs

Customer Care Consultants

JuniorFull-timeHybridSydney NSW, AustraliaBusiness operationsPeople and cultureCustomer servicePosted 3 months ago
Think you're a good fit?See what the hiring team are looking for

About the job

The Customer Care Specialist at BizCover plays a vital role in ensuring that every customer has an exceptional experience while navigating our online business insurance platform. This job is all about simplifying the insurance process for small businesses and providing them with the support they need. The team thrives on collaboration, creativity, and a shared passion for helping customers succeed.

You'll be responsible for

📞

Responding to customer inquiries

Engaging with customers via email, phone, and chat to address their questions and concerns.
📝

Providing tailored advice

Working closely with customers to understand their needs and offer personalized recommendations.
🔧

Troubleshooting technical issues

Assisting customers in resolving technical problems to enhance their experience with our platform.

Key criteria

📞

Customer service experience (2+ years)

Proven experience in customer service or support roles.

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🗣️

Excellent communication skills

Strong verbal and written communication abilities.

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🛠️

Technical troubleshooting skills

Experience resolving technical issues for customers.

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Meet the team

About the company

View your fit

5 criteria for this job
Customer service experience (2+ years)
Proven experience in customer service or support roles.

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Excellent communication skills
Strong verbal and written communication abilities.

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Technical troubleshooting skills
Experience resolving technical issues for customers.

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Collaborative team player
Ability to work effectively within a team environment.

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Strong time-management skills
Proven ability to manage time and work independently.

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