Bizcover
3 followers1 job

Customer Care Consultants

JuniorFull-timeRemoteMelbourne VIC, AustraliaPosted 4 days agoVerified 4 days ago
Pending fitX of Y criteria met

About the job

The Customer Care Specialist job at BizCover is all about being the friendly face behind an online insurance platform. This position plays a crucial role in ensuring that every customer's experience is smooth, simple, and enjoyable. The team thrives on collaboration, creativity, and a shared mission to make business insurance easy and accessible for small businesses.

You'll be responsible for

📞

Responding to customer enquiries

Respond to customer enquiries via phone, email, and chat in a timely and professional manner, ensuring every business receives clear and accurate support.
🔍

Understanding customer needs

Understand each customer’s business needs and provide tailored guidance to help them navigate their insurance options with confidence.
🛠️

Assisting with platform issues

Assist customers with platform or policy-related issues, troubleshooting effectively to ensure they can access and use our services without interruption.

Key criteria

📞

Customer service experience (2+ years)

Demonstrated experience in customer support or service-focused roles.

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🗣️

Excellent communication skills

Clear and professional verbal and written communication abilities.

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💻

Tech-savvy

Proven ability to quickly learn new platforms and tools.

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View more

Meet the team

About the company

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5 criteria for this job
Customer service experience (2+ years)
Demonstrated experience in customer support or service-focused roles.

View

Excellent communication skills
Clear and professional verbal and written communication abilities.

View

Tech-savvy
Proven ability to quickly learn new platforms and tools.

View

Problem-solving skills
Strong analytical skills with attention to detail for effective troubleshooting.

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Time management skills
Ability to efficiently prioritise tasks to meet deadlines.

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