Bizcover1 follower8 jobs

Customer Care Consultants

JuniorFull-timeRemoteMelbourne VIC, AustraliaBusiness operationsPeople and cultureCustomer servicePosted 3 weeks ago
Pending fitX of Y criteria met

About the job

The Customer Care Specialist job at BizCover is all about being the friendly face behind an online insurance platform. This position plays a crucial role in ensuring that every customer's experience is smooth, simple, and enjoyable. The team thrives on collaboration, creativity, and a shared mission to make business insurance easy and accessible for small businesses.

You'll be responsible for

📞

Responding to customer enquiries

Respond to customer enquiries via phone, email, and chat in a timely and professional manner, ensuring every business receives clear and accurate support.
🔍

Understanding customer needs

Understand each customer’s business needs and provide tailored guidance to help them navigate their insurance options with confidence.
🛠️

Assisting with platform issues

Assist customers with platform or policy-related issues, troubleshooting effectively to ensure they can access and use our services without interruption.

Key criteria

📞

Customer service experience (2+ years)

Proven experience in customer support or service-focused roles.

View

🗣️

Excellent communication skills

Clear and professional verbal and written communication abilities.

View

💻

Tech-savvy

Experience quickly learning new platforms and software tools.

View

View more

Meet the team

About the company

Think you're a good fit?See what the hiring team are looking for

View your fit

5 criteria for this job
Customer service experience (2+ years)
Proven experience in customer support or service-focused roles.

View

Excellent communication skills
Clear and professional verbal and written communication abilities.

View

Tech-savvy
Experience quickly learning new platforms and software tools.

View

Problem-solving skills
Strong analytical skills with attention to detail for troubleshooting.

View

Time management skills
Ability to efficiently prioritise tasks to meet deadlines.

View

  • Explore
    • Jobs
    • Companies
    • People
    • Communities
    • Hatch Hotlist 2025
  • Hiring
    • Permanent hires
    • Hatch Placements
  • Resources
    • Blog
    • Community stories
    • Career advice
    • Customer stories
    • Help centre
  • Hatch
    • About
    • Careers
    • Contact
    • Hatch updates
    • Media enquiries
  • © 2025 Hatch
  • Privacy
  • Terms

A meaningful career starts with a match

Similar jobs

View all
Bizcover
Bizcover
Customer Care ConsultantsSydney, NSW · Full-time
The Customer Care Specialist at BizCover plays a vital role in ensuring that every customer has an exceptional experience while navigating our online business insurance platform. This job is all about simplifying the insurance process for small businesses and providing them with the support they need. The team thrives on collaboration, creativity, and a shared passion for helping customers succeed.
Commonwealth Bank
Commonwealth Bank
Customer Care Specialist - Everyday Banking - Full TimeSydney, NSW · Full-time
This job is about being a Full Time Customer Care Specialist at CommBank, where genuine conversations with customers are at the heart of the role. Making a real impact on customer experiences is essential, and the supportive team environment fosters growth and development. The team values empathy, resilience, and effective communication, ensuring that every customer feels heard and valued.
Commonwealth Bank
Commonwealth Bank
Customer Care Specialist - Everyday Banking - Full TimeTAS · Full-time
This job is about being a Full Time Customer Care Specialist at CommBank, where genuine conversations with customers are at the heart of the role. Making a difference in customers' lives is essential, and the supportive team environment encourages personal and professional growth. Team members thrive on collaboration and continuous learning, ensuring everyone feels valued and empowered.
Cuscal Limited
Cuscal Limited
Customer Care SpecialistSydney, NSW · Full-time
The Customer Care Specialist job at Cuscal is all about protecting the financial wellbeing of clients' customers while minimizing fraud losses. This role is crucial in providing exceptional customer service through phone interactions and ensuring timely escalation of potential fraud cases. The team thrives on collaboration and is committed to fostering a supportive and inclusive work environment.