Customer Care Specialist - Everyday Banking - Full Time
Think you're a good fit?See what the hiring team are looking for
About the job
This job is about being a Full Time Customer Care Specialist at CommBank, where genuine conversations with customers are at the heart of the role. Making a real impact on customer experiences is essential, and the supportive team environment fosters growth and development. The team values empathy, resilience, and effective communication, ensuring that every customer feels heard and valued.
You'll be responsible for
💬
Engaging with customers
Having meaningful conversations with customers to understand their needs and provide tailored solutions.🔍
Resolving inquiries
Striving to resolve customer inquiries on the first call through effective communication and problem-solving.📚
Participating in training
Completing a comprehensive training program to enhance customer care skills and knowledge of banking products.Key criteria
📞
Customer care experience
Demonstrated experience in providing exceptional customer service.View
🗣️
Effective communication skills
Proven ability to engage in meaningful conversations with customers.View
🕒
Availability for shifts
Willingness to accommodate flexible shift changes as required.View
View more