Commonwealth Bank71 followers126 jobs

Customer Care Specialist - Everyday Banking - Full Time

JuniorMid levelFull-timeHybridCBD, Melbourne VIC 3000, AustraliaPeople and cultureCustomer servicePosted 4 days ago
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About the job

This job is all about being a Full Time Customer Care Specialist at CommBank, where genuine conversations with customers are at the heart of what you do. Making a real impact in people's lives is essential, and you'll be part of a supportive team that values your growth and development. The team thrives on collaboration and mutual respect, ensuring everyone feels valued and empowered.

You'll be responsible for

📞

Engaging with customers

Having meaningful conversations with customers to understand their needs and provide tailored solutions.
✅

Resolving inquiries

Striving to resolve customer inquiries on the first call through effective communication and active listening.
📚

Participating in training

Completing a comprehensive training program to ensure readiness for customer interactions and ongoing development.

Key criteria

🗣️

Customer service experience

Demonstrated experience in providing friendly and efficient customer service.

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📅

Availability for shifts

Ability to commit to a 12-month shift roster.

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📚

Training commitment

Willingness to attend all training sessions for 3 weeks.

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Meet the team

About the company

View your fit

5 criteria for this job
Customer service experience
Demonstrated experience in providing friendly and efficient customer service.

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Availability for shifts
Ability to commit to a 12-month shift roster.

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Training commitment
Willingness to attend all training sessions for 3 weeks.

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Work from home setup
Designated workspace and reliable internet connection.

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Empathy and resilience
Proven ability to understand and address customer needs.

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