Customer Care Specialist - Cards - Full Time
About the job
The Customer Care Specialist job is all about connecting with customers and providing exceptional service. This position plays a vital role in ensuring customers feel valued and understood, making a real difference in their banking experience. At CommBank, teamwork and support are at the heart of our culture, fostering an environment where everyone can thrive and grow.
You'll be responsible for
💬
Engaging with customers
Having meaningful conversations with customers to understand their needs and provide assistance.🔍
Resolving inquiries
Striving to resolve customer inquiries on the first call through effective communication and problem-solving.📚
Participating in training
Completing a comprehensive training program to enhance customer care skills and knowledge.Key criteria
📞
Customer service experience
Demonstrated experience in providing exceptional customer service.View
🗣️
Effective communication skills
Proven ability to engage in meaningful conversations with customers.View
📅
Flexible availability
Willingness to accommodate shift changes and commit to a 12-month roster.View
View more