Customer Care Specialist - Cards - Full Time
About the job
The Full-time Customer Care Specialist job at CommBank is all about creating genuine connections with customers and helping them with their banking needs. This position plays a vital role in ensuring customers feel valued and understood, contributing to the overall success of the Direct Banking team. The team thrives on collaboration, support, and continuous development, making it a fantastic opportunity for anyone looking to grow their career.
You'll be responsible for
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Engaging with customers
Having meaningful conversations with customers to understand their banking needs and provide tailored solutions.✅
Resolving enquiries
Striving to resolve customer queries on the first call through effective communication and active listening.📚
Participating in training
Completing a comprehensive training program to enhance customer care skills and product knowledge.Key criteria
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Customer service experience
Demonstrated experience in providing exceptional customer service.View
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Availability for shifts
Flexibility to accommodate various shift schedules for 12 months.View
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Training commitment
Willingness to attend all training sessions for 5 weeks.View
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