Bendigo Bank1 follower90 jobs

Customer Consultant

JuniorFull-timeHybridQueensland, AustraliaSalesCustomer servicePeople operationsPosted 2 days ago
View your fit0 of 9 criteria met

About the job

This job is about starting your career in banking with Bendigo Bank, where you will be part of a dynamic and fun environment. The Customer Consultant plays a vital role in connecting customers with products and services, ensuring their interactions are easy and seamless. The team thrives on supporting one another and delivering exceptional service, all while adapting to the evolving needs of customers.

You'll be responsible for

📬

Responding to customer inquiries

Answering customer phone calls, emails, and online web messaging within acceptable timeframes to deliver service excellence.
🔍

Identifying customer needs

Listening to and understanding customers’ needs, presenting solutions, and identifying opportunities for growth.
📋

Applying policies and processes

Ensuring all relevant policies and processes are applied to complete outstanding work and manage accounts.

Skills you'll need

🤝

Customer service

Great customer service is in your DNA, allowing you to connect with customers and meet their needs effectively.
🔄

Multi-tasking

Your ability to multi-task, type, and talk simultaneously will assist you in quickly meeting our customers’ needs.
💼

Sales aptitude

A natural sales aptitude is essential for educating and offering new products and services to customers.
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Meet the team

About the company

View your fit

0 of 5 criteria met
Customer service experience
Demonstrated experience in delivering exceptional customer service.

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Communication skills
Proven ability to communicate effectively via phone and email.

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Multitasking ability
Experience managing multiple tasks simultaneously in a fast-paced environment.

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Adaptability
Proven resilience and flexibility in changing work conditions.

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Sales aptitude
Experience in identifying customer needs and offering suitable products.

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