Australian Payments Plus20 followers8 jobs

Customer Enablement Manager

Mid levelFull-timeHybridSydney NSW, AustraliaPosted 5 days ago
Pending fitX of Y criteria met

About the job

The Customer Enablement Manager job at Australian Payments Plus (AP+) is all about leading the customer onboarding journey and ensuring a smooth transition to their innovative payment solutions. This role plays a crucial part in shaping the future of payments in Australia by delivering exceptional customer experiences and driving continuous improvement. Collaboration and communication are key, as the team works together to make a positive impact in the payments ecosystem.

You'll be responsible for

🚀

Leading customer onboarding

Lead end-to-end customer onboarding, transition and hypercare activities through to successful BAU handover.
🌟

Delivering customer-centric experiences

Deliver a customer-centric onboarding experience that reflects AP+ service standards and the complexities of the payments ecosystem.
🔗

Coordinating stakeholder activities

Act as the primary point of coordination between customers, schemes and internal stakeholders, managing dependencies, issues and escalations.

Key criteria

📋

Customer onboarding experience

Demonstrated experience in customer onboarding within payments or financial services.

View

🔄

End-to-end management skills

Proven ability to manage onboarding and transition activities effectively.

View

📊

Understanding of regulatory landscape

Strong knowledge of payments and financial services regulations and compliance.

View

View more

Meet the team

About the company

Apply with your profile
Meet Josh and the team
Think you're a good fit?See what the hiring team are looking for

View your fit

5 criteria for this job
Customer onboarding experience
Demonstrated experience in customer onboarding within payments or financial services.

View

End-to-end management skills
Proven ability to manage onboarding and transition activities effectively.

View

Understanding of regulatory landscape
Strong knowledge of payments and financial services regulations and compliance.

View

Stakeholder management expertise
Experience building trusted relationships and coordinating across diverse teams.

View

Risk management capabilities
Experience identifying and mitigating operational and compliance risks.

View

  • Explore
    • Jobs
    • Companies
    • People
    • Communities
    • Hatch Hotlist 2025
  • Hiring
    • Permanent hires
    • Student placements
  • Resources
    • Blog
    • Community stories
    • Career advice
    • Customer stories
    • Help centre
  • Hatch
    • About
    • Careers
    • Contact
    • Hatch updates
    • Media enquiries
  • © 2026 Hatch
  • Privacy
  • Terms

A meaningful career starts with a match

Similar jobs

View all
Datadog
Datadog
Partner Enablement ManagerSydney, NSW · Full-time
The Partner Enablement Manager at Datadog is a pivotal job that drives onboarding, activation, and enablement across the APAC partner ecosystem. This position is essential for helping partners build the skills and knowledge needed to effectively sell and support Datadog's offerings. The team values collaboration and creativity, operating in a hybrid workplace to foster a harmonious work-life balance.
Superloop
Superloop
Manager - Customer Retention & LoyaltyMelbourne, VIC · Full-time
The Customer Retention & Loyalty Manager at Superloop plays a vital role in protecting and growing the value of the existing customer base. This position focuses on reducing churn, improving customer tenure, and designing effective loyalty initiatives. Collaboration with various teams is key to enhancing customer loyalty and retention performance, ensuring a seamless experience for all customers.
Transport NSW
Transport NSW
Service Delivery Manager - Customer & Operational TechMacquarie Park, NSW · Full-time
This job is about leading and directing service delivery for critical systems that support road and maritime operations. The impact of this role is significant, affecting millions of people by ensuring services run smoothly and efficiently. The team values collaboration and is committed to continuous improvement, making it an exciting opportunity for someone passionate about service management.
NSW Department of Customer Service
NSW Department of Customer Service
Manager Service Centre Support and EnablementNSW · Full-time
The Manager Service Centre Support and Enablement is a pivotal job that drives strategic alignment and operational excellence within the Government Shared Services team. This position plays a crucial role in ensuring services remain fit for purpose by embedding quality and governance frameworks that support organizational objectives. The team thrives on collaboration, innovation, and a commitment to delivering outstanding customer service.