Customer Experience and Professional Education Specialist
About the job
The Customer Experience and Professional Education Specialist at Johnson & Johnson will be the face of the newly established Sydney Institute, a cutting-edge learning lab. This job is all about creating engaging and effective educational experiences for customers and healthcare professionals. The team thrives on collaboration, innovation, and a shared commitment to delivering exceptional service.
You'll be responsible for
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Serving as the onsite experience ambassador
Welcome customers, orchestrate end-to-end event journeys, and act as the primary point of contact from arrival to departure.š
Managing intake and scheduling of Institute events
Coordinate with event leads to gather requirements, oversee A/V testing, and run day-of event operations.šļø
Creating and maintaining site processes
Manage supplies and vendor partnerships to ensure a safe and compliant environment.Key criteria
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Education qualification
Diploma or degree in a related field is essential.View
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MedTech experience
Minimum 4 years of experience in the MedTech space.View
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Event management experience
4+ years in event management within healthcare preferred.View
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