Cushman & Wakefield6 followers57 jobs

Customer Experience Consultant - Adelaide

GraduateJuniorFull-timeHybrid123 Pirie St, Adelaide SA 5000, AustraliaPosted 3 weeks agoVerified 4 weeks ago
Pending fitX of Y criteria met

About the job

The Customer Experience Consultant position in Adelaide is an exciting opportunity for an enthusiastic individual to join a dynamic team. This job plays a crucial role in providing exceptional customer support and enhancing the overall client experience. The team values collaboration and is committed to fostering growth and development for everyone involved.

You'll be responsible for

📞

Being the first point of contact

Handling incoming calls and emails from clients, averaging 60-70 interactions daily.
📝

Logging client requests

Accurately recording client requests into the systems.
✅

Resolving queries

Efficiently and professionally addressing client queries to ensure satisfaction.

Key criteria

📞

Customer service experience

Demonstrated experience in customer service roles, enhancing client satisfaction.

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💻

Computer literacy

Proficient in computer skills and keyboard usage for efficient task management.

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🗣️

Effective communication skills

Strong verbal and written communication skills for client interactions.

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5 criteria for this job
Customer service experience
Demonstrated experience in customer service roles, enhancing client satisfaction.

View

Computer literacy
Proficient in computer skills and keyboard usage for efficient task management.

View

Effective communication skills
Strong verbal and written communication skills for client interactions.

View

Attention to detail
Proven ability to maintain accuracy in logging client requests and resolving queries.

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Team collaboration
Experience working in a team environment, contributing to shared goals.

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