Cushman & Wakefield5 followers56 jobs

Customer Experience Consultant - Melbourne

GraduateJuniorFull-timeHybridMelbourne VIC, AustraliaPosted 4 days agoVerified 5 days ago
Pending fitX of Y criteria met

About the job

The Customer Experience Consultant job in Melbourne is an exciting opportunity for an enthusiastic individual to join a dynamic team. This position plays a crucial role in providing exceptional customer support and enhancing the overall client experience. The team values collaboration and growth, offering a supportive environment where everyone can thrive.

Meet the team

About the company

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You'll be responsible for

📞

Being the first point of contact

Handling incoming calls and emails from clients, averaging 60-70 interactions daily.
📝

Logging client requests

Accurately recording client requests into the systems to ensure efficient service.
✅

Resolving queries

Efficiently and professionally addressing client queries to meet satisfaction and KPI targets.

Key criteria

📞

Customer service experience

Demonstrated experience in customer service roles or call centres.

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✉️

Effective communication skills

Proven ability to communicate clearly via phone and email.

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🧩

Strong multitasking ability

Experience managing multiple tasks without compromising quality.

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A meaningful career starts with a match

Think you're a good fit?See what the hiring team are looking for

View your fit

5 criteria for this job
Customer service experience
Demonstrated experience in customer service roles or call centres.

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Effective communication skills
Proven ability to communicate clearly via phone and email.

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Strong multitasking ability
Experience managing multiple tasks without compromising quality.

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Attention to detail
High accuracy in logging client requests and resolving queries.

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Computer literacy
Proficient in computer skills and keyboard usage.

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