MYOB9 followers48 jobs

Customer Experience Representative

JuniorMid levelFull-timeHybridMelbourne VIC, AustraliaPosted 1 week agoVerified 1 week ago
Pending fitX of Y criteria met

About the job

This job is about joining MYOB's Customer Experience team to provide exceptional support for clients, particularly Accountants and Accounting Practices. The impact of this role is significant, as it helps businesses thrive and succeed in their operations. Team members at MYOB value collaboration, empathy, and a proactive approach to problem-solving, creating a supportive environment for both employees and clients.

You'll be responsible for

📞

Providing technical support

Delivering high-quality, responsive technical and application support for customers across Australia and New Zealand.
🤝

Collaborating with internal teams

Working closely with Product Specialists, Development Teams, and other Support Teams to enhance customer experience.
🏆

Meeting performance objectives

Striving to meet and exceed performance objectives (KPIs) aligned with the responsibilities of the job.

Key criteria

🖥️

Technical support experience

Demonstrated experience providing technical support in IT environments.

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📊

Accounting product knowledge

Experience with accounting products to assist clients effectively.

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🤝

Collaborative mindset

Proven ability to work effectively with diverse teams.

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View more

Meet the team

About the company

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4 criteria for this job
Technical support experience
Demonstrated experience providing technical support in IT environments.

View

Accounting product knowledge
Experience with accounting products to assist clients effectively.

View

Collaborative mindset
Proven ability to work effectively with diverse teams.

View

Client communication skills
Strong skills in building rapport via voice and email.

View

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