Customer Experience Consultant
About the job
The job is about being a Customer Experience Consultant at FleetPartners, where you will bring your customer service skills to life in a dynamic, phone-based environment. This position plays a crucial role in ensuring that every customer experience is positive and exceeds expectations, contributing to the overall success of the team. FleetPartners values collaboration and personal growth, creating a supportive atmosphere where everyone can thrive.
You'll be responsible for
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Managing customer enquiries
Taking ownership of both inbound phone and email-based customer cases and queries, ensuring timely and effective resolutions.🤝
Building relationships
Developing excellent rapport over the phone or face to face to foster strong customer and internal relationships.🔍
Identifying and resolving issues
Identifying complex problems and resolving them or escalating when necessary to ensure customer satisfaction.Key criteria
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Customer service experience
Proven experience in a customer service environment.View
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Problem-solving skills
Demonstrated ability to resolve complex customer issues.View
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Communication proficiency
Excellent verbal and written communication skills.View
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