Cushman & Wakefield6 followers57 jobs

Customer Experience Consultant - Melbourne

GraduateJuniorFull-timeHybridMelbourne VIC, AustraliaPosted 3 weeks agoVerified 4 weeks ago
Pending fitX of Y criteria met

About the job

The Customer Experience Consultant job in Melbourne is an exciting opportunity for an enthusiastic individual to join a dynamic team. This position plays a crucial role in providing exceptional customer support and enhancing the overall client experience. The team values collaboration and growth, offering a supportive environment where everyone can thrive.

You'll be responsible for

📞

Being the first point of contact

Handling incoming calls and emails from clients, averaging 60-70 interactions daily.
📝

Logging client requests

Accurately recording client requests into the systems to ensure efficient service.
✅

Resolving queries

Efficiently and professionally addressing client queries to meet satisfaction and KPI targets.

Key criteria

📞

Customer service experience

Demonstrated experience in customer service roles or call centres.

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✉️

Effective communication skills

Proven ability to communicate clearly via phone and email.

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🧩

Strong multitasking ability

Experience managing multiple tasks without compromising quality.

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5 criteria for this job
Customer service experience
Demonstrated experience in customer service roles or call centres.

View

Effective communication skills
Proven ability to communicate clearly via phone and email.

View

Strong multitasking ability
Experience managing multiple tasks without compromising quality.

View

Attention to detail
High accuracy in logging client requests and resolving queries.

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Computer literacy
Proficient in computer skills and keyboard usage.

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