Splend2 followers6 jobs

Customer Experience Coordinator

JuniorMid levelFull-timeOfficeMelbourne VIC, AustraliaPosted 2 days agoVerified 5 days ago
Pending fitX of Y criteria met

About the job

The Customer Experience Coordinator at Splend is a vital job that focuses on enhancing customer relationships after the sale. This position ensures that all hub operations related to customer management run smoothly, making a significant impact on customer satisfaction. The team thrives on collaboration and innovation, always striving to provide an exceptional experience for every customer.

You'll be responsible for

🔄

Managing customer onboarding and fleet operations

Manage customer onboarding, returns, vehicle exchanges, and fleet management to ensure smooth operations.
🛠️

Resolving customer issues

Proactively address and resolve customer issues through in-person and over the phone interactions, applying innovative problem-solving skills.
🌟

Ensuring exceptional customer experience

Ensure that every customer interaction post-sale is handled with utmost care and professionalism, aiming to enhance loyalty and satisfaction.

Key criteria

📞

Customer service experience

Proven track record in customer service roles.

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🗣️

Communication skills

Demonstrated excellent written and verbal communication abilities.

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🔧

Problem-solving skills

Proactive approach to resolving customer issues effectively.

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Meet the team

About the company

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Think you're a good fit?See what the hiring team are looking for

View your fit

5 criteria for this job
Customer service experience
Proven track record in customer service roles.

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Communication skills
Demonstrated excellent written and verbal communication abilities.

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Problem-solving skills
Proactive approach to resolving customer issues effectively.

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Full Australian driver's license
Valid license required for vehicle management tasks.

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Organisational skills
Strong ability to manage customer expectations and schedules.

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