MYOB9 followers38 jobs

Customer Experience Manager - Mid Market

Mid levelFull-timeHybridMelbourne VIC, AustraliaPeople and cultureCustomer successPosted 3 days agoVerified 5 days ago
Pending fitX of Y criteria met

About the job

The Customer Experience Manager at MYOB plays a pivotal role in shaping how the company engages with customers and partners. This job is all about connecting experiences, driving forward solutions, and turning insights into action. The team thrives on collaboration across various departments, ensuring a seamless journey for every customer.

Meet the team

About the company

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Think you're a good fit?See what the hiring team are looking for

You'll be responsible for

📈

Leading customer experience strategy

Leading MYOB's Voice of Customer and Partner approach, owning customer relationship architecture and end-to-end journey orchestration.
🔍

Governance of customer issues

Governing complex, sensitive, and high-risk customer issues, including executive complaints and cross-functional critical issues.
🔧

Driving systemic improvements

Conducting root cause analysis and implementing systemic improvement programs that enhance retention and reduce friction.

Key criteria

📊

Customer experience expertise

Proven background in customer experience and relationship architecture.

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🔍

Analytical skills

Strong analytical skills for root cause analysis and journey insights.

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🤝

Leadership experience

Demonstrated experience leading high-performing customer experience teams.

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A meaningful career starts with a match

View your fit

5 criteria for this job
Customer experience expertise
Proven background in customer experience and relationship architecture.

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Analytical skills
Strong analytical skills for root cause analysis and journey insights.

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Leadership experience
Demonstrated experience leading high-performing customer experience teams.

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Journey orchestration knowledge
Experience with end-to-end journey orchestration across customer touchpoints.

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Voice of Customer strategy
Proven success in implementing Voice of Customer strategies and metrics.

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