MYOB9 followers49 jobs

Customer Experience Manager - Mid Market

Mid levelFull-timeHybridSydney NSW, AustraliaPosted 3 weeks agoVerified 4 weeks ago
Pending fitX of Y criteria met

About the job

The Customer Experience Manager position at MYOB is all about shaping how the company engages with its customers and partners during critical moments. This job plays a vital role in ensuring that businesses in Australia and New Zealand thrive by connecting experiences and driving improvements based on customer feedback. MYOB values collaboration and innovation, making it a great place for individuals who are passionate about making a difference in the business landscape.

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You'll be responsible for

📊

Leading Voice of Customer and Partner strategy

Overseeing the strategy and measurement of customer and partner feedback, including metrics like NPS, CSAT, and qualitative insights.
🔗

Orchestrating customer journey

Managing the customer relationship architecture and ensuring a seamless end-to-end journey across various touchpoints.
🛠️

Governance of customer issues

Handling complex and high-risk customer issues, ensuring effective communication and resolution processes are in place.

Key criteria

📊

Customer experience expertise

Proven background in customer experience and relationship architecture.

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🔍

Analytical skills

Strong analytical skills for root-cause analysis and journey analytics.

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🤝

Leadership experience

Demonstrated experience leading high-performing customer experience teams.

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5 criteria for this job
Customer experience expertise
Proven background in customer experience and relationship architecture.

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Analytical skills
Strong analytical skills for root-cause analysis and journey analytics.

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Leadership experience
Demonstrated experience leading high-performing customer experience teams.

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Journey orchestration
Experience with end-to-end journey orchestration across customer touchpoints.

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Voice of Customer strategy
Proven success in implementing Voice of Customer strategies and metrics.

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