About the job
The Customer Experience Manager position at MYOB is all about shaping how the company engages with its customers and partners during critical moments. This job plays a vital role in ensuring that businesses in Australia and New Zealand thrive by connecting experiences and driving improvements based on customer feedback. MYOB values collaboration and innovation, making it a great place for individuals who are passionate about making a difference in the business landscape.
You'll be responsible for
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Leading Voice of Customer and Partner strategy
Overseeing the strategy and measurement of customer and partner feedback, including metrics like NPS, CSAT, and qualitative insights.🔗
Orchestrating customer journey
Managing the customer relationship architecture and ensuring a seamless end-to-end journey across various touchpoints.🛠️
Governance of customer issues
Handling complex and high-risk customer issues, ensuring effective communication and resolution processes are in place.Key criteria
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Customer experience expertise
Proven background in customer experience and relationship architecture.View
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Analytical skills
Strong analytical skills for root-cause analysis and journey analytics.View
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Leadership experience
Demonstrated experience leading high-performing customer experience teams.View
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