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Customer Experience Customer Success Specialist - Security

SeniorFull-timeHybridSydney NSW, AustraliaMelbourne VIC, AustraliaPosted 3 weeks agoVerified 1 week ago
Pending fitX of Y criteria met

About the job

The Customer Success Specialist (CSS) job is all about partnering with customers to help them realize the true value of their Cisco investments. By leading the full adoption journey, you will guide customers through technical challenges and ensure they achieve their desired outcomes. The CSS team thrives on collaboration, sharing insights, and continuously improving how Cisco’s products serve customers.

Meet the team

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You'll be responsible for

🚀

Leading targeted engagements

Serve as a strategic advisor and technical expert, leading targeted engagements that accelerate product adoption and drive measurable business value for Cisco’s customers.
🛠️

Facilitating workshops

Lead high-impact workshops, Expert-Insight-Series (EIS) sessions, and Accelerators tailored to diverse customer needs.
📋

Documenting adoption plans

Document adoption plans, site matrices, and multi-functional communications to build detailed roadmaps, ensuring all project collaborators remain aligned at every stage of the onboarding lifecycle.

Key criteria

🔒

Security stack mastery

Expert-level knowledge of Cisco security products and features.

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🌐

Cross-architecture understanding

Solid grasp of security integration with SDWAN and Data Center architectures.

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📈

Lifecycle management expertise

Proven experience driving ongoing utilization of advanced security features.

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5 criteria for this job
Security stack mastery
Expert-level knowledge of Cisco security products and features.

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Cross-architecture understanding
Solid grasp of security integration with SDWAN and Data Center architectures.

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Lifecycle management expertise
Proven experience driving ongoing utilization of advanced security features.

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Advanced degree
Bachelor’s or Master’s in Engineering or Computer Science required.

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Multiple advanced certifications
CISSP or CISM plus CCIE preferred for technical credibility.

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