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Customer Experience Customer Success Specialist - Security

SeniorFull-timeHybridSydney NSW, AustraliaMelbourne VIC, AustraliaPosted 2 weeks agoVerified 18 hours ago
Pending fitX of Y criteria met

About the job

The Customer Success Specialist job is all about being a strategic advisor and technical expert for Cisco’s customers, helping them realize the full value of their investments. This role is crucial in guiding customers through their adoption journey, ensuring they achieve their desired business outcomes. Collaboration is key, as the team works closely together to share insights and improve customer experiences.

Meet the team

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You'll be responsible for

🚀

Leading targeted engagements

Serve as a strategic advisor and technical expert, guiding customers through the full adoption journey and driving measurable business value.
🛠️

Facilitating workshops

Lead high-impact workshops and Expert-Insight-Series sessions tailored to diverse customer needs, ensuring successful product adoption.
📑

Documenting adoption plans

Create detailed roadmaps and multi-functional communications to keep all project collaborators aligned throughout the onboarding lifecycle.

Key criteria

🔒

Security stack mastery

Expert-level knowledge of Cisco security solutions and features.

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🌐

Cross-architecture understanding

Solid grasp of security integration with SDWAN and Data Center architectures.

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📈

Lifecycle management expertise

Proven experience driving ongoing utilization of advanced security features.

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5 criteria for this job
Security stack mastery
Expert-level knowledge of Cisco security solutions and features.

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Cross-architecture understanding
Solid grasp of security integration with SDWAN and Data Center architectures.

View

Lifecycle management expertise
Proven experience driving ongoing utilization of advanced security features.

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Advanced degree
Bachelor’s or Master’s in Engineering or Computer Science required.

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Multiple advanced certifications
CISSP or CISM plus CCIE preferred for technical credibility.

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