Scape Australia7 jobs

Customer Experience - FT

JuniorFull-timeHybridMelbourne VIC, AustraliaPeople and cultureOperations consultingCustomer servicePosted 2 months ago
Pending fitX of Y criteria met

About the job

This job is about being a vital part of Scape's Customer Experience team, where you'll deliver outstanding service to residents and visitors. The impact of this job is significant, as it contributes to creating a welcoming and supportive environment for students. The team thrives on collaboration, positivity, and a shared commitment to excellence.

Meet the team

About the company

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You'll be responsible for

🌟

Delivering top-notch service

Being the face of Scape, providing exceptional support to residents and visitors.
📞

Managing resident inquiries

Addressing questions and concerns promptly to ensure a positive living experience.
🤝

Supporting team initiatives

Collaborating with team members to enhance the overall customer experience.

Key criteria

🗣️

Customer service experience

Demonstrated experience delivering exceptional service to clients and residents.

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🗓️

Organisational skills

Proven ability to manage multiple tasks and priorities effectively.

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🧩

Problem-solving skills

Experience resolving issues efficiently in a fast-paced environment.

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A meaningful career starts with a match

Think you're a good fit?See what the hiring team are looking for

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5 criteria for this job
Customer service experience
Demonstrated experience delivering exceptional service to clients and residents.

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Organisational skills
Proven ability to manage multiple tasks and priorities effectively.

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Problem-solving skills
Experience resolving issues efficiently in a fast-paced environment.

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Clear communication skills
Strong verbal and written communication skills for effective interactions.

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Background checks
Willingness to undergo National Police and Working with Children checks.

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