Customer Experience - FT
About the job
This job is about being a vital part of Scape's Customer Experience team, where you'll deliver outstanding service to residents and visitors. Making a positive impact on students' lives is at the heart of what you do. The team thrives on collaboration and positivity, creating a supportive environment for everyone.
You'll be responsible for
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Delivering customer service
Being the face of Scape and providing top-notch service and support to residents and visitors.💬
Communicating effectively
Engaging with residents and team members to ensure smooth operations and a positive atmosphere.🔧
Problem-solving
Addressing challenges and finding solutions to enhance the customer experience.Key criteria
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Exceptional communication skills
Demonstrated ability to engage effectively with residents and visitors.View
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Organisational skills
Proven experience managing multiple tasks and priorities efficiently.View
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Problem-solving ability
Experience resolving issues to enhance customer satisfaction.View
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