Customer Experience Representative
About the job
Join a collaborative team at Sydney Water as a Customer Experience Representative, where you will play a key role in delivering exceptional service to valued customers. This job offers a fantastic opportunity to make a real difference in people's lives while receiving full training and ongoing support. The team thrives on communication and teamwork, ensuring every interaction counts.
You'll be responsible for
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Managing inbound calls
As a Customer Experience Representative, you will be the first point of contact for customers, managing inbound calls on the Hub Faults line.✅
Providing clear information
Striving for first-call resolution by providing clear, timely information and ensuring customers understand the next steps being taken to address their issue.💻
Assisting with inquiries
After initial phone training, there will be opportunities to assist with customer inquiries via email, live chat, and social media.Key criteria
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Customer service experience
Demonstrated experience in a customer service environment.View
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Outstanding communication skills
Proven verbal and written communication abilities.View
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Collaborative team player
Experience building positive relationships across teams.View
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