Customer Experience Representative (NSW)
About the job
This job is about making a meaningful impact in the automotive industry as a Customer Experience Representative. You'll be the first point of contact for customers, ensuring they receive exceptional service and support. The team thrives on collaboration and a customer-first mindset, creating a positive and engaging work environment.
You'll be responsible for
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Handling customer inquiries
Responding to inquiries, complaints, feedback, and suggestions received via various channels with professionalism and efficiency.🎟️
Creating and managing tickets
Creating tickets for customer issues and ensuring closed-loop processing until resolution.❤️
Building customer relationships
Establishing good relationships with customers through high-quality service and improving customer satisfaction.Key criteria
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Customer service experience (1+ year)
Experience in a call center or customer-facing role is essential.View
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Strong communication skills
Ability to build rapport over phone and online channels.View
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Problem-solving mindset
Proactive approach to resolving customer issues effectively.View
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