Customer Experience Specialist
About the job
Join TAL as a Customer Experience Specialist and be part of Australia's No.1 Life Insurer! This exciting opportunity allows you to provide exceptional service while working in a supportive team environment. With flexible locations in Melbourne, Sydney, or Brisbane, you will receive full training in life insurance and have the chance to grow your skills. Together, let's make every customer interaction a positive one!
You'll be responsible for
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Providing customer support
Being the first point of contact for customers and aiming to resolve their queries on the spot📝
Completing administrative tasks
Completing simple admin tasks quickly and accurately to support customer needs⚠️
Handling escalations
Helping with escalations or complaints, working to resolve them as soon as possibleKey criteria
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Customer service experience
Experience in a contact centre or customer service environment.View
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Clear communication skills
Demonstrated verbal and written communication abilities.View
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Team player mentality
Proven ability to collaborate and support team members.View
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