TAL Australia5 followers44 jobs

Customer Experience Specialist

JuniorMid levelFull-timeOfficeMelbourne VIC, AustraliaPeople and cultureCustomer servicePosted 3 days ago
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About the job

Join TAL as a Customer Experience Specialist and become part of Australia’s No.1 Life Insurer! This job offers a fantastic opportunity to provide exceptional service while working in a supportive team environment. With flexible locations and full training in life insurance, you’ll be empowered to make a real difference in customers' lives. Embrace the journey of growth and collaboration with passionate colleagues who value inclusivity and wellbeing.

You'll be responsible for

📞

Being the first point of contact

Be the first point of contact for customers and aim to resolve their query on the spot.
📝

Completing admin tasks

Complete simple admin tasks quickly and accurately to support customer needs.
⚠️

Helping with escalations

Help with escalations or complaints, working to resolve them as soon as possible.

Key criteria

📞

Customer service experience

Experience in a contact centre or customer service environment

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🗣️

Clear communication skills

Demonstrated verbal and written communication abilities

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🤝

Team player mentality

Proven ability to collaborate and support team members

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Meet the team

About the company

View your fit

5 criteria for this job
Customer service experience
Experience in a contact centre or customer service environment

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Clear communication skills
Demonstrated verbal and written communication abilities

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Team player mentality
Proven ability to collaborate and support team members

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Time management skills
Experience multitasking and managing time effectively

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Problem-solving mindset
Ability to identify issues and suggest improvements

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