Customer Experience Specialist
About the job
Join TAL as a Customer Experience Specialist and be part of Australia’s No.1 Life Insurer! This job offers a fantastic opportunity to make a positive impact on customer interactions while working in a supportive team environment. With flexible locations and full training in life insurance, you’ll grow your skills and contribute to a culture that values inclusivity and collaboration.
You'll be responsible for
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Providing customer support
Being the first point of contact for customers and aiming to resolve their queries on the spot.📝
Completing administrative tasks
Completing simple admin tasks quickly and accurately to ensure smooth operations.⚠️
Handling escalations
Helping with escalations or complaints and working to resolve them as soon as possible.Key criteria
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Customer service experience
Demonstrated experience in a contact centre or customer service environment.View
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Clear communication skills
Proven verbal and written communication abilities for effective customer interactions.View
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Team player mentality
Experience collaborating with others and supporting team members.View
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