Customer Experience Specialist
About the job
Join TAL's Customer Experience team, where you will play a vital role in ensuring every customer interaction is positive and supportive. This job is all about making a difference by providing excellent service and being a part of a friendly, collaborative team. Embrace the opportunity to grow your skills in a nurturing environment that values flexibility and inclusivity.
You'll be responsible for
🌟
Providing excellent customer service
Being the first point of contact for customers and aiming to resolve their queries on the spot.📝
Completing administrative tasks
Completing simple admin tasks quickly and accurately to support customer needs.⚖️
Handling escalations and complaints
Helping with escalations or complaints and working to resolve them as soon as possible.Key criteria
📞
Customer service experience
Experience in a contact centre or customer service environmentView
🗣️
Clear communication skills
Demonstrated verbal and written communication abilitiesView
🤝
Team player attitude
Proven ability to collaborate and support team membersView
View more
