Customer Experience Specialist
About the job
This job is about joining TAL's Customer Experience team, where you will play a vital role in ensuring every customer interaction is positive and supportive. Your contributions will directly impact the lives of millions of Australians, providing them with the financial security they need. The team thrives on collaboration, flexibility, and a commitment to inclusivity, making it a great place to grow and develop your skills.
You'll be responsible for
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Providing customer support
Being the first point of contact for customers and aiming to resolve their queries on the spot.📝
Completing admin tasks
Completing simple admin tasks quickly and accurately to support customer interactions.⚠️
Handling escalations
Helping with escalations or complaints, working to resolve them as soon as possible.Key criteria
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Customer service experience
Experience in a contact centre or customer service environment is preferred.View
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Clear communication skills
Demonstrated verbal and written communication skills are essential.View
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Team player mentality
Proven ability to collaborate and support team members effectively.View
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