Customer Experience Specialist
About the job
This job is about joining the Customer Experience team at TAL, a leading life insurer in Australia. You'll play a vital role in ensuring every customer interaction is positive, providing support and financial security with care and expertise. The team thrives in a friendly, supportive environment where collaboration, flexibility, and inclusivity are valued.
You'll be responsible for
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Providing excellent customer service
Being the first point of contact for customers and aiming to resolve their queries on the spot.📝
Completing administrative tasks
Completing simple admin tasks quickly and accurately to support customer interactions.⚡
Assisting with escalations
Helping with escalations or complaints, working to resolve them as soon as possible.Key criteria
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Customer service experience
Experience in a contact centre or customer service environment is valuable.View
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Clear communication skills
Demonstrated verbal and written communication skills are essential.View
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Team player mentality
Proven ability to collaborate and support team members effectively.View
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