Customer Experience & Tech Support Specialist
About the job
The Customer Experience & Tech Support Specialist at Harvey Norman Flagship Auburn is the first point of contact for customers at the front counter. This job plays a vital role in ensuring a smooth customer journey by addressing returns, repairs, and technical inquiries. The team values a fast-paced environment where problem-solving and delivering consistent service are key to creating positive experiences.
You'll be responsible for
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Serving customers
Serve customers at the front counter of a flagship retail environment.🔄
Managing returns and exchanges
Manage returns, exchanges, and faulty product swapovers in line with policy.🛠️
Troubleshooting issues
Troubleshoot issues and identify the fastest, best solution for each customer.Key criteria
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Customer service experience
Demonstrated experience in delivering exceptional customer service.View
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Effective communication skills
Proven ability to explain processes clearly to customers.View
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Organisational skills
Experience managing multiple cases with attention to detail.View
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