Pacific National1 follower18 jobs

Customer Incident & Performance Officer

JuniorMid levelFull-timeOfficeLevel 1/2 Blue St, North Sydney NSW 2060, AustraliaAdministrationCustomer servicePosted 3 days agoVerified 4 days ago
Pending fitX of Y criteria met

About the job

The Customer Incident & Performance Officer plays a vital role in ensuring that train services run smoothly and efficiently. By actively monitoring operations and communicating important information, you contribute to the overall safety and reliability of the service. The team thrives on collaboration and is dedicated to delivering exceptional service, making it an exciting opportunity for those who enjoy a dynamic work environment.

Meet the team

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Think you're a good fit?See what the hiring team are looking for

You'll be responsible for

🚉

Monitoring live train services

Actively overseeing train operations to ensure they align with the service plan is a core responsibility.
⚠️

Acting as first point of contact for incident reporting

Being the go-to person for safety alerts and incident reporting is crucial.
📢

Communicating service impacts and updates

Keeping stakeholders informed about service changes and incidents is essential for smooth operations.

Key criteria

📊

Data accuracy skills

Proven experience maintaining accurate operational and safety data.

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🗣️

Communication proficiency

Demonstrated ability to communicate effectively across multiple channels.

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🚆

Transport operations experience

Experience in rail, transport, logistics, or operations is desirable.

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View your fit

3 criteria for this job
Data accuracy skills
Proven experience maintaining accurate operational and safety data.

View

Communication proficiency
Demonstrated ability to communicate effectively across multiple channels.

View

Transport operations experience
Experience in rail, transport, logistics, or operations is desirable.

View

A meaningful career starts with a match

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