About the job
The Customer Journey Expert at ING Australia’s Wholesale Banking business is a key player in shaping and delivering innovative products and digital solutions. This job is all about empowering the Front Office to enhance customer service while meeting regulatory and operational obligations. The team thrives on collaboration, agile methodologies, and a commitment to delivering seamless initiatives that align with customer value and organizational strategy.
You'll be responsible for
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Collaborating with experts
Collaborating with cross-functional experts to execute plans across Wholesale Banking and other domains including Asia and Head Office.💡
Contributing to Customer Value Proposition
Contributing to formulating the Customer Value Proposition by analysing product and service solutions and identifying opportunities to enhance customer outcomes and business value.⚠️
Managing product risks
Proactively managing product and service-related risks and requirements, including customer, supplier, regulatory, financial and non-financial risk.Key criteria
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5+ years in business requirements analysis
Experience in Financial Services is essential.View
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Bachelor’s degree in relevant field
Degree in commerce, Business, or Information Systems required.View
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Experience in product or service management
Background in Wholesale Banking preferred.View
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