Commonwealth Bank68 followers152 jobs

Customer Lifecycle Analyst

Mid levelFull-timeOffice555 Wellington St, Perth WA 6000, AustraliaCustomer service and supportDataRisk management and compliancePosted 2 weeks ago
View your fit0 of 9 criteria met

About the job

As a Financial Crime Customer Lifecycle Analyst, you will play a crucial part in the Group’s mission to combat financial crime. Your contributions will help ensure compliance with Anti-Money Laundering and Counter Terrorism Financing obligations while delivering exceptional customer service. The team thrives on collaboration and a commitment to continuous improvement, making every day an opportunity to make a meaningful impact.

You'll be responsible for

📜

Maintaining compliance

Keeping up-to-date with AML, CTF, and sanctions legal obligations relevant to the job.
🤝

Delivering customer service

Exceeding customer expectations in capturing KYC and other information.
📝

Documenting interactions

Accurately recording customer interactions and findings in group systems.

What we're looking for

📚

Anti-money laundering and compliance knowledge

Understanding of AML, CTF, and sanctions obligations is essential.

View fit

🤝

Customer service experience

Proven experience delivering exceptional customer service in high-volume settings.

View fit

📈

Process improvement mindset

Demonstrated ability to identify and implement efficiency enhancements.

View fit

View more

Meet the team

About the company

View your fit

0 of 5 criteria met
Anti-money laundering and compliance knowledge
Understanding of AML, CTF, and sanctions obligations is essential.

View

Customer service experience
Proven experience delivering exceptional customer service in high-volume settings.

View

Process improvement mindset
Demonstrated ability to identify and implement efficiency enhancements.

View

Tertiary education
Completion of relevant tertiary education is preferred.

View

Adaptability in fast-paced environments
Experience thriving in dynamic, high-pressure operational settings.

View

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