Customer Onboarding Manager
About the job
Joining SafetyCulture means becoming part of a dynamic team dedicated to improving the lives of customers around the world. As a Customer Onboarding Manager, you will play a pivotal role in ensuring the successful deployment of our products, making a real impact on operational outcomes. The team thrives on collaboration and innovation, embracing challenges with a positive attitude and a commitment to excellence.
You'll be responsible for
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Developing onboarding plans
Creating tailored onboarding plans for each customer, aligning with Sales, Product & Customer Success on their goals and unique needs.🚀
Leading kick-off meetings
Guiding stakeholders through onboarding milestones and providing a clear roadmap for success.📞
Serving as primary contact
Acting as the main point of contact during onboarding, ensuring timely configuration, training, and go-live success.Key criteria
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3+ years of software implementation experience
Experience in consulting or project management, ideally in SaaS.View
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Strong communication and presentation skills
Ability to train groups and engage with senior executives.View
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Proactive and detail-oriented mindset
Thrives in fast-paced, collaborative environments.View
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