Customer Relationship Manager - Onboarding - Fleet
About the job
The Customer Relationship Manager - Onboarding (Fleet) at Smart is a vital position that ensures exceptional client experiences across the Fleet portfolio. This job is all about driving seamless transitions for new clients, making sure they feel confident and supported from day one. The team thrives on collaboration, open communication, and a shared commitment to delivering outstanding service.
You'll be responsible for
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Leading client implementations
Manage the end-to-end onboarding process for new fleet clients, ensuring smooth transitions through structured project coordination and clear communication.🤝
Collaborating with internal stakeholders
Partner with internal teams to ensure expectations are aligned, documented, and supported with clear success measures for onboarding and offboarding.🛠️
Providing technical support
Offer technical and troubleshooting support to clients throughout the implementation phase, ensuring they feel confident and supported.Key criteria
📅
Organisational and project management skills
Experience managing multiple client implementations simultaneously.View
🗣️
Strong communication abilities
Excellent verbal and written skills for client engagement.View
🤝
Proven stakeholder management
Experience influencing in fast-paced environments with competing priorities.View
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