About the job
The Onboarding Manager at Sonder plays a pivotal role in designing and delivering an exceptional onboarding experience for customers. This job is crucial in ensuring that clients achieve early value and a smooth transition into ongoing Customer Success. Collaboration with various teams is key to creating structured and scalable onboarding programs that drive positive outcomes for all customer segments.
You'll be responsible for
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Leading onboarding programs
Lead end-to-end onboarding programs that drive customer value, activation, and adoption of the Sonder platform.📅
Managing onboarding projects
Own and manage onboarding projects across customers of varying size and complexity, ensuring timely delivery and accountability.🔗
Building stakeholder relationships
Build trusted relationships with external stakeholders and partner closely with internal teams for a seamless customer experience.Key criteria
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5+ years in onboarding or customer success
Demonstrated experience in customer-facing roles is essential.View
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Experience with technical setups
Proven ability to manage integrations and data management.View
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Strong project management skills
Ability to oversee multiple onboarding projects concurrently.View
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