Customer Onboarding Manager
About the job
The job is about joining TPG Telecom's Customer Onboarding Team, where you will play a vital role in providing a smooth and efficient onboarding experience for Enterprise, Government, and Wholesale customers. This position is crucial in ensuring that customers start their journey with TPG Telecom with an industry-leading experience. The team values collaboration and is committed to supporting each other in delivering exceptional service.
You'll be responsible for
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Conducting quality assurance
Conduct quality assurance on solution designs to ensure the solution can be successfully ordered, supported and fully meets the customer requirements.š¤
Holding customer meetings
Hold meetings with the customer to plan their transition to TPG Telecom.š
Creating customer contract documents
Create customer contract documents, ensuring 100% alignment to proposal and pricing documentation.Key criteria
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2-3 years in telecommunications
Experience in client-facing operations or technical support rolesView
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Understanding of fixed telecommunications technology
Knowledge of hardware, access layers, and enterprise networksView
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Strong analytical skills
Proven ability to troubleshoot and analyze complex issuesView
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