PropertyMe4 jobs

Customer Onboarding Manager

Mid levelSeniorFull-timeHybridBarangaroo NSW 2000, AustraliaPosted 1 month agoVerified 1 month ago
Pending fitX of Y criteria met

About the job

As the Customer Onboarding Manager at PropertyMe, you will lead a dynamic team of Onboarding Specialists, ensuring that new customers transition smoothly from signed contracts to confident users of our platform. This job is crucial for fostering customer loyalty and satisfaction, as it sets the tone for their entire experience with us. The team thrives on collaboration, continuous improvement, and a commitment to delivering exceptional onboarding experiences.

You'll be responsible for

👩‍🏫

Leading and developing the team

Manage a team of Onboarding Specialists through regular one-on-ones, clear goal-setting, and structured performance conversations.
📈

Tracking and reporting metrics

Own the numbers by tracking and reporting on the team’s key metrics to ensure performance and improvement.
🔄

Driving continuous improvement

Identify bottlenecks and lead initiatives to improve onboarding processes and methodologies.

Key criteria

📊

Experience leading customer-facing teams

Demonstrated experience managing direct reports and performance conversations.

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🤖

AI-first mindset

Proven ability to leverage AI tools for efficiency and scale.

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📈

Strong data literacy

Experience owning metrics and building reports to drive performance.

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About the company

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5 criteria for this job
Experience leading customer-facing teams
Demonstrated experience managing direct reports and performance conversations.

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AI-first mindset
Proven ability to leverage AI tools for efficiency and scale.

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Strong data literacy
Experience owning metrics and building reports to drive performance.

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Process-oriented thinking
Ability to design and improve repeatable systems effectively.

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Excellent communication skills
Clear and direct communication with teams and stakeholders.

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