TPG Telecom8 followers12 jobs

Customer Onboarding Manager

Mid levelFull-timeHybridBarangaroo NSW 2000, AustraliaPosted 1 week agoVerified 2 weeks ago
Pending fitX of Y criteria met

About the job

The Customer Onboarding Manager at TPG Telecom is a vital position that focuses on delivering a seamless onboarding experience for Enterprise, Government, and Wholesale customers. This role is all about building meaningful relationships and ensuring operational excellence while working collaboratively across various teams. Join a dynamic environment where your contributions will help redefine the telecommunications landscape in Australia.

You'll be responsible for

✅

Conducting quality assurance

Ensuring solution designs and sales proposals meet customer requirements and compliance standards.
🔄

Managing onboarding processes

Overseeing the onboarding lifecycle, from validating solutions to service delivery, ensuring a positive customer experience.
📝

Creating customer contracts

Drafting customer contract documents that align with proposals and pricing documentation, liaising with the Legal team as needed.

Key criteria

📞

Customer onboarding experience

2-3 years of experience in customer onboarding processes.

View

🔍

Telecommunications knowledge

Strong understanding of fixed and mobile telecommunications technologies.

View

📝

Contract management skills

Experience creating and aligning customer contract documents accurately.

View

View more

Meet the team

About the company

Apply on TPG Telecom
Send via their website
Think you're a good fit?See what the hiring team are looking for

View your fit

5 criteria for this job
Customer onboarding experience
2-3 years of experience in customer onboarding processes.

View

Telecommunications knowledge
Strong understanding of fixed and mobile telecommunications technologies.

View

Contract management skills
Experience creating and aligning customer contract documents accurately.

View

Operational process expertise
Demonstrated experience with operational processes and challenges.

View

Analytical troubleshooting abilities
Proven analytical skills for effective problem-solving and troubleshooting.

View

  • Explore
    • Jobs
    • Companies
    • People
    • Communities
    • Hatch Hotlist 2025
  • Hiring
    • Permanent hires
    • Student placements
  • Resources
    • Blog
    • Community stories
    • Career advice
    • Customer stories
    • Help centre
  • Hatch
    • About
    • Careers
    • Contact
    • Hatch updates
    • Media enquiries
  • © 2026 Hatch
  • Privacy
  • Terms

A meaningful career starts with a match

Similar jobs

View all
Motion Asia Pacific
Motion Asia Pacific
Manager Customer Relationships - Network 1, North QueenslandMackay, QLD · Bohle, QLD · Full-time
This job is about leading and coaching a dynamic sales team to enhance customer retention and drive revenue growth in the Fluid Power Solutions line of business. The impact of this role is significant, as it focuses on building lasting customer relationships and achieving regional revenue targets. The team thrives on collaboration, continuous improvement, and a commitment to excellence.
Superloop
Superloop
Manager - Customer Retention & LoyaltyMelbourne, VIC · Full-time
The Customer Retention & Loyalty Manager at Superloop plays a vital role in protecting and growing the value of the existing customer base. This position focuses on reducing churn, improving customer tenure, and designing effective loyalty initiatives. Collaboration with various teams is key to enhancing customer loyalty and retention performance, ensuring a seamless experience for all customers.
PropertyMe
PropertyMe
Customer Onboarding ManagerBarangaroo, NSW · Full-time
As the Customer Onboarding Manager at PropertyMe, you will lead a dynamic team of Onboarding Specialists, ensuring that new customers transition smoothly from signed contracts to confident users of our platform. This job is crucial for fostering customer loyalty and satisfaction, as it sets the tone for their entire experience with us. The team thrives on collaboration, continuous improvement, and a commitment to delivering exceptional onboarding experiences.
NSW Department of Climate Change, Energy, the Environment and Water
NSW Department of Climate Change, Energy, the Environment and Water
Manager Customer ServiceParramatta, NSW · Full-time
The Manager Customer Service job is an exciting opportunity to lead and uplift the customer service function at the Biodiversity Conservation Trust. This role plays a crucial part in shaping exceptional customer experiences that support the protection of New South Wales’ natural environment. The team values collaboration, continuous improvement, and a customer-centric approach, making it a great fit for someone passionate about making a difference.