Customer Payment Specialist
About the job
The Customer Payment Specialist at Jetstar plays a vital role in enhancing customer payment experiences at the airport and onboard. This position is all about driving operational efficiency and collaborating with various stakeholders to ensure seamless card-present payment systems. The team thrives on innovation, encouraging everyone to think creatively while working together to achieve common goals.
You'll be responsible for
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Managing customer payment processes
Responsible for the end-to-end customer experience, processes and reporting of card present payments and payment processes.🛤️
Defining product vision
Define product vision and roadmap for card present payment solutions across short, medium and long term horizons.🔍
Identifying improvement opportunities
Continuously identify opportunities to improve customer experience, reduce cost and improve internal efficiencies related to these products.Key criteria
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Experience with card present payment solutions
Demonstrated experience in establishing and maintaining card present payment systems.View
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Process documentation skills
Proven ability to create and maintain standard operating procedures for payment processes.View
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Supplier and partner management experience
Experience managing relationships with suppliers and partners effectively.View
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