Jetstar Airways21 followers66 jobs

Customer Payment Specialist

Mid levelFull-timeOfficeMelbourne VIC, AustraliaProfessional servicesCustomer service and supportPosted 4 weeks agoVerified 3 weeks ago
Pending fitX of Y criteria met

About the job

The Customer Payment Specialist at Jetstar plays a vital role in enhancing customer payment experiences at the airport and onboard. This position is all about driving operational efficiency and collaborating with various stakeholders to ensure seamless card-present payment systems. The team thrives on innovation, encouraging everyone to think creatively while working together to achieve common goals.

Meet the team

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Think you're a good fit?See what the hiring team are looking for

You'll be responsible for

📊

Managing customer payment processes

Responsible for the end-to-end customer experience, processes and reporting of card present payments and payment processes.
🛤️

Defining product vision

Define product vision and roadmap for card present payment solutions across short, medium and long term horizons.
🔍

Identifying improvement opportunities

Continuously identify opportunities to improve customer experience, reduce cost and improve internal efficiencies related to these products.

Key criteria

💳

Experience with card present payment solutions

Demonstrated experience in establishing and maintaining card present payment systems.

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📊

Process documentation skills

Proven ability to create and maintain standard operating procedures for payment processes.

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🤝

Supplier and partner management experience

Experience managing relationships with suppliers and partners effectively.

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A meaningful career starts with a match

View your fit

5 criteria for this job
Experience with card present payment solutions
Demonstrated experience in establishing and maintaining card present payment systems.

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Process documentation skills
Proven ability to create and maintain standard operating procedures for payment processes.

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Supplier and partner management experience
Experience managing relationships with suppliers and partners effectively.

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Process improvement expertise
Experience with methodologies like Lean Six Sigma for enhancing processes.

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Strong communication skills
Proven interpersonal, written, and verbal communication abilities.

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