TAL Australia5 followers42 jobs

Customer Solutions Specialist

JuniorMid levelFull-timeRemoteMelbourne VIC, AustraliaPosted 1 month agoVerified 1 month ago
Pending fitX of Y criteria met

About the job

The Customer Solutions Specialist job at TAL is all about making a meaningful impact during crucial moments in customers' insurance journeys. By guiding individuals who may be facing challenges, you help ensure they remain informed and protected. The team thrives on collaboration, fostering a culture of support and inclusion, where everyone’s contributions are valued.

Meet the team

About the company

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You'll be responsible for

🛡️

Supporting customers

Supporting customers at risk of cancelling by delivering tailored solutions that maintain appropriate cover.
🔍

Identifying lapse risks

Identifying lapse risks early and implementing proactive strategies to improve customer retention outcomes.
📞

Engaging customers

Engaging customers through inbound and outbound conversations to strengthen relationships and trust.

Key criteria

📞

Contact centre experience

Demonstrated experience in a contact centre or telesales environment.

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💬

Strong communication skills

Proven verbal and written communication skills for effective customer engagement.

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📊

Customer needs analysis

Experience analysing customer needs to deliver tailored solutions.

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View more

A meaningful career starts with a match

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Apply on TAL Australia
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5 criteria for this job
Contact centre experience
Demonstrated experience in a contact centre or telesales environment.

View

Strong communication skills
Proven verbal and written communication skills for effective customer engagement.

View

Customer needs analysis
Experience analysing customer needs to deliver tailored solutions.

View

Compliance knowledge
Understanding of compliance and regulatory standards in customer interactions.

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Performance targets achievement
Proven track record of achieving retention and performance targets.

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