Customer Solutions Specialist
About the job
The Customer Solutions Specialist job at TAL is all about making a meaningful impact during crucial moments in customers' insurance journeys. By guiding individuals who may be facing challenges, you help ensure they remain informed and protected. The team thrives on collaboration, fostering a culture of support and inclusion, where everyone’s contributions are valued.
You'll be responsible for
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Supporting customers
Supporting customers at risk of cancelling by delivering tailored solutions that maintain appropriate cover.🔍
Identifying lapse risks
Identifying lapse risks early and implementing proactive strategies to improve customer retention outcomes.📞
Engaging customers
Engaging customers through inbound and outbound conversations to strengthen relationships and trust.Key criteria
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Contact centre experience
Demonstrated experience in a contact centre or telesales environment.View
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Strong communication skills
Proven verbal and written communication skills for effective customer engagement.View
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Customer needs analysis
Experience analysing customer needs to deliver tailored solutions.View
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