nib Group2 followers7 jobs

Customer Relationship Consultant

JuniorFull-timeHybridMulgrave VIC 3170, AustraliaProfessional servicesPeople and cultureCustomer servicePosted 1 month ago
View your fit0 of 9 criteria met

About the job

This job is about being a vital connection for NDIS participants and their families, providing essential information and guidance. The impact of this role is significant as it supports individuals with disabilities in navigating their NDIS journey. The team values collaboration and embraces a flexible working environment, ensuring everyone can thrive.

You'll be responsible for

📞

Answering inquiries

Handling incoming phone calls, emails, and live chat inquiries from NDIS participants and their families.
🚀

Supporting onboarding process

Guiding clients through the onboarding process to ensure a smooth transition.
🤝

Managing client relationships

Building and maintaining positive relationships with clients, acting as their trusted NDIS advisor.

What we're looking for

📞

Strong communication skills

Experience delivering friendly and effective customer interactions.

View fit

🗂️

Administrative experience

At least 2 years in customer service or administrative roles.

View fit

🔍

Attention to detail

Proven ability to manage tasks with precision and care.

View fit

View more

Meet the team

About the company

View your fit

0 of 5 criteria met
Strong communication skills
Experience delivering friendly and effective customer interactions.

View

Administrative experience
At least 2 years in customer service or administrative roles.

View

Attention to detail
Proven ability to manage tasks with precision and care.

View

Understanding of online systems
Familiarity with technology and digital platforms.

View

Relationship-building skills
Experience fostering trust with clients and stakeholders.

View

A meaningful career starts with a match

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