About the job
This job is about providing outstanding customer service at BOQ Group, where a passion for helping others is key. The impact of this position is significant, as it involves identifying and supporting customers with their financial needs while fostering strong relationships. The team thrives on collaboration, support, and a fun atmosphere, making it a great place to grow your career in banking.
You'll be responsible for
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Providing customer service
Identifying and supporting customers with their financial needs and facilitating referrals to specialists.🤗
Building relationships
Developing strong connections with customers through regular contact and proactive lead management.👥
Coaching team members
Guiding and mentoring Customer Service Officers to ensure a high standard of service.Key criteria
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Customer service experience
Demonstrated experience delivering outstanding customer service in a financial setting.View
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Retail banking knowledge
Experience in retail banking, particularly in consumer lending.View
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Relationship-building skills
Proven ability to develop long-lasting customer relationships.View
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