About the job
As a Customer Relationship Specialist at BOQ, you will be the welcoming face of our Oxenford branch, working closely with the Branch Manager and a supportive team. This job is all about delivering exceptional service by identifying and responding to customers’ financial needs. The team thrives on collaboration and a proactive approach, ensuring customers receive comprehensive support while fostering a positive environment.
You'll be responsible for
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Engaging customers
Engaging customers in meaningful conversations to uncover their current and future financial goals.📋
Managing loan requests
Managing loan maintenance requests such as top-ups, pricing adjustments, and variations for a smooth customer experience.🌟
Coaching team members
Supporting the development of team members by coaching Customer Service Officers on quality conversations and service excellence.Key criteria
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Customer service experience
Demonstrated experience in customer service, ideally in banking or financial services.View
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Proactive problem-solving skills
Experience approaching challenges with a solutions-focused mindset.View
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Attention to detail
Proven ability to navigate financial systems with accuracy.View
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