About the job
As a Customer Relationship Specialist at BOQ in Noosa, you will be the welcoming face of the branch, working closely with the Branch Manager and a supportive team to deliver exceptional service. Your role is crucial in identifying and responding to customers' financial needs, ensuring they receive the best banking solutions. The team thrives on collaboration and a proactive approach, making a real impact in the community.
You'll be responsible for
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Engaging customers
Engaging customers in meaningful conversations to uncover their current and future goals, matching them with the right banking solutions.📄
Managing loan requests
Managing loan maintenance requests such as top-ups, pricing adjustments, and variations for a smooth customer experience.👥
Coaching team members
Supporting the development of the team by coaching Customer Service Officers on quality conversations and service excellence.Key criteria
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Customer service experience
Proven experience in customer service, ideally in banking or financial services.View
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Proactive problem-solving skills
Demonstrated ability to approach challenges with a solutions-focused mindset.View
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Attention to detail
Strong capability to navigate financial systems accurately and efficiently.View
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